Today, the biggest problem of the e-commerce industry is the delivery problem. Cargo companies in the sector have not completed their digital transformation and transportation is done by traditional methods. Transportation made with traditional methods also reduces the quality in the sector and causes major complaints on the customer side. There is also customer dissatisfaction for the e-commerce company that delivers, and this creates a boomerang effect for e-commerce companies. Cargo companies reject the deliveries of e-commerce sites due to the increase in capacity and therefore serious problems and complaints arise in the sector.